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ioGlobal Pty Ltd ("ioGlobal" / "We") appreciates that privacy is very important to people. ioGlobal has adopted this Privacy Policy as we recognise your right to keep your personal information private. This Privacy Policy covers ioGlobal's treatment of personally identifiable information that we collect or hold. Like many other organisations, ioGlobal must comply with the National Privacy Principles in the Privacy Act when dealing with personal information.
The information we collect
ioGlobal collects general information about you, such as your name, address, and contact details when you contact us. We may also collect this and other specific types of personal information necessary for the particular product or service you request from us and during the course of dealing with you, for example when you register software products for your use.
Where practicable, the purpose for which we are collecting that personal information will be made clear at the time of collection as will the details of any law which requires us to collect particular information.
We may also collect personal information about you from third parties (such as your employer) where we are retained by those third parties on a sub-contractor basis or you are nominated by them as a user of our software products or services.
If you do not give us any of the personal information which we ask for, it may affect ioGlobal's ability to provide you with any goods and/or services that you request from us.
Web site collection
Users can generally visit the IoGlobal web site without revealing who they are or other personal information. ioGlobal will not collect any personal information about visitors to the web site except when they knowingly provide it. If you provide us with personal information through the ioGlobal web site we may log your usage of the ioGlobal site for the purposes below.
We use cookies on our web site. Our internet service provider provides us with statistics and administrative information about visits to our web site. This information is anonymous.
How we use your information
ioGlobal uses the personal information we collect for the purpose disclosed at the time of collection and for related purposes (which are normally obvious when we collect it), or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.
Generally we only use your personal information as follows:
(a) to provide the products, services or information requested from ioGlobal, including providing you with products such as software, training and consulting;
(b) to register you for the use of software products or services;
(c) to assist us to make the ioGlobal web site, services and products more valuable to our clients;
(d) to keep you informed of new developments we believe may be of interest to you;
(e) within ioGlobal for the development and marketing of other products and services and to improve our customer service in general;
(f) on a confidential basis to external service providers so that they can provide financial, administrative or other services in connection with the operation of ioGlobal; and
(g) to administer and manage products, services or information that we provide to you, including charging, billing and collecting debts.
No disclosure
ioGlobal does not sell, rent or lease your personal information to others. Unless ioGlobal has your permission or is required by law, ioGlobal only shares your personal information with other ioGlobal entities or outside contractors who may act on ioGlobal's behalf for the purpose of providing products and services.
Access to your information
You can access the personal information that ioGlobal holds about you by contacting the ioGlobal Privacy Officer as set out below. We will provide you with access unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.
If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.
We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.
Security
ioGlobal takes reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. All employees and contractors with access to personal information are subject to confidentiality obligations.
The Internet is not always a secure method of transmitting information. ioGlobal does not accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.
Changes to this Privacy Policy
ioGlobal may amend this Privacy Policy from time to time by posting the amended version on the legal section of our web site at www.ioGlobal.com.au. We suggest that you visit our web site regularly to keep up to date with any changes.
Contacting us
If you would like any further information, or have any queries, problems or complaints relating to the ioGlobal Privacy Policy or our information handling practices in general, please contact us by:
· emailing: info@ioglobal.net
· calling: +61 3 9524 4999; or
· writing to: ioGlobal Pty Limited, PO Box 542, Elsternwick Vic 3185 Australia
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